Analysis and advice from the front lines of the retail transformation.

Online sales growth is slowing, returning to its pre-pandemic trajectory. As shoppers head back into the store, their new expectations around service set the stage for the next chapter of retail.

From seamless online-to-offline offerings to Metaverse-inspired installations, the standards of brick-and-mortar retail have evolved since the pandemic struck.

Latest News & Analysis

The Los Angeles-based e-commerce fashion retailer posted a 27 percent year-over-year increase in net sales — $290 million — in the three months ending on June 30, it reported Wednesday.

Ryan Ross, formerly president of Williams Sonoma, will begin reporting to chief executive Geoffroy van Raemdonk, on Aug. 15. In the newly created role, he will be tasked with strengthening the Neiman Marcus brand and customer experience.

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